Airtel Kenya – Jamo and Caro stand for not just customer care, but also customer experience. They brought back life to the Airtel Kenya social media pages. They both speak the customer’s language, literally. If a customer writes a query in sheng, Jamo and Caro reply in sheng (local slang) and the same for Kiswahili and English. They also ensure that they sort out any customer query within 15 minutes.
Engagement on the Airtel Kenya Social media platforms increased by over 100%
Tactics We Deployed
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